Designed and launched 0→1 internal tools that reduced software-related issues by 30% and improved workflow speed. Created scalable UX foundations to help cross-functional teams move faster and resolve platform issues with greater clarity.

Redesigned onboarding and user flows for K-Block's early MVP, improving usability and feature comprehension. Design changes contributed to a 25% lift in user retention and stronger alignment between product strategy and user needs.

Simplified high-traffic interfaces to reduce cognitive load and improve conversion. Used research to guide UX changes that led to a 20% increase in task completion and clearer messaging across key product flows for enterprise clients.

Designed mobile and desktop experiences to support justice-impacted users. Partnered with researchers to increase user signups by 35% and helped drive new organizational partnerships through improved accessibility and interface clarity.